Description
1. Recruitment Marketing
Some careers open more doors than others.
2. Job Introduction
To manage and control all aspects of Import / Export or Support
section of Trade operations in Western India and assist the VP Trade
Mid-Office WI in managing the department & meeting business
objectives & to ensure maximum growth in revenue from existing Trade
customers.
Principal Accountabilities: Key activities and decision making areas |
Typical Targets and Measures |
Impact on the Business
· To assist SVP Mid Office in achieving Transaction counts set for WI Trade Mid Office.
· Ongoing monitoring of Transaction counts
· To contribute to implementation of Mid Office strategies and develop process
|
By individually managing portfolio of high-end CIB/Top CMB facility customers and growing our wallet-share.
Regular monitoring of activity and revenue performance of portfolio of customers.
By coordinating with CIB and CMB RMs to increase facility utilizations and activity levels of allocated BOM GTRF customers
|
Customers / Stakeholders
· To assist SVP Mid Office in raising the profile of the
Bank and ensure an increase in Bank’s overall presence in the Trade
Market
· To assist SVP Mid Office in raising the profile of GTRF internally amongst the customer group
|
By organizing customer meets, seminars, events to gather feedback, provide information and educate them.
By reviewing Service Level Agreements and ensuring that agreed Turnaround Times are adhered to.
|
Leadership & Teamwork
· To mentor BOM Mid-Office
|
By identifying training needs, effective use of Total Performance Management System
Implement Coaching culture on an ongoing basis
By taking ownership of all central issues that impact the mid-offices and seeing them through to their logical conclusion
|
Operational Effectiveness & Control
· Maintain HSBC Internal Control Standards
· Implement and observe Group Compliance Policy
· Maintain awareness of operational risk and minimize the likelihood of it occurring
· To ensure high quality of service delivery is maintained
over enhanced period of time and high productivity levels are
maintained.
· To ensure operating procedures and policies as outlined by
Functional Instruction Manual (FIM), Reserve Bank of India (RBI) and
India Area Management (INM) are adhered to
|
Maintain and ensure due observance of HSBC Internal Control
Standards, including the timely implementation of recommendations made
by internal/external auditors and external regulators
Ensure awareness of compliance requirements and implementation of
Group Compliance Policy. Maintain awareness of operational risk
including its identification, assessment, mitigation and control, loss
identification and reporting in accordance with section 4 of Group
Operations FIM
Foster a compliance culture and implement group compliance policy
by managing compliance risk in liaison with the Head of Group
Compliance, Regional Compliance officer or LCO, ensuring adequate
compliance resources are in place and training provided and optimizing
relations with Regulators
By coordinating quality improvement and/or other best practice initiatives for operational processes
By driving and implementing new initiatives in line with BPR / Six-Sigma recommendations
|
To manage relationships with allocated set of existing Trade
customers and co-ordinate with WI CIB and WI CMB to ensure increased
facility utilizations and activity levels and ensure customer
satisfaction.
To ensure efficient and productive operations floor compliant with all regulatory and internal guidelines.
Qualifications
1. Internal Qualifications/Requirements
Essential:
- Minimum 12 months in the current role
- Minimum performance rating of ‘3’ in the last review
Experience/Education
Post-Graduation, (Professional qualifications such as MBA, CA preferred)
5-7 years of operations & client servicing experience. Minimum 3 years of team management experience.
Good understanding of trade finance, ICC rules, FEMA & RBI guidelines.
CDCS certification preferred but not essential
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