Securities and Exchange Board of India
CIRCULAR
CIR/MIRSD/17/2011 August 24, 2011
To
(1) All Merchant Bankers (MBs) registered with SEBI
(2)All Registrars to an Issue and Share Transfer Agents
(RTI/STAs)
registered with SEBI
(3) All Underwriters registered with SEBI
Sir/ Madam,
Sub: Processing of Investor Complaints in SEBI Complaints Redress
1. SEBI has commenced processing of investor complaints in a centralized
web based complaints redress system ‘SCORES’. The salient features of
this system are:
• Centralized database of all complaints.
• Online movement of complaints to the concerned intermediaries
• Online upload of Action Taken Reports (ATRs) by the concerned
entities, and
• Online viewing by investors of action on the complaints and its
current status.
2. Accordingly, henceforth all complaints shall be forwarded electronically
through SCORES only. You are hereby directed to view the pending
complaints at http://scores.gov.in/admin and submit the ATR along with
supporting documents electronically in SCORES. Please note that
updation of action taken would not be possible with physical ATRs. Hence,
submission of physical ATR will not be accepted for
complaints lodged in
SCORES.
3. Intermediaries can view the complaints in the SCORES system by logging
in with their user id and password which will be communicated separately.
4. A daily alert on pending complaints will be forwarded at the e-mail ID
registered with SEBI for regulatory communications.
5. Failure on the part of the entity in updating the Action Taken Report (ATR)
on the SCORES will be considered as non-redressal of complaint and will
be shown as pending against the entity.
6. This circular is issued in exercise of powers conferred under Section 11(1)
of the Securities and Exchange Board of India Act, 1992, to protect the
interests of investors in securities and to promote the development of, and
to regulate the securities market.
7. This circular is available on SEBI website (www.sebi.gov.in) under the
categories “Legal Framework” and “Circulars”.
Yours faithfully,
K. Saravanan
Deputy General Manager
Phone No. 022-26449220
Email id: saravanank@sebi.gov.in
