JOB TITLE : Team Leader - Global Fund Services
Oversee and manage the daily operations of one large functional unit or multiple operations sections. Recommends and implements specific procedures to insure immediate effectiveness and efficiency of services, systems, procedures and methods. Establishes operational policies, technological support and budget for assigned unit or section. Makes capital expenditure and production/service improvement recommendations. Provides guidance and development to supervisors and/or managers. Manages budget consisting of staff and operating expenses. May assist in long-term strategic planning for the unit.
Description:
As a team leader in Global Funds Services, you will :
· Ensure Team Members are fully competent
· Draft & ensure SOPs are current
· Drive resolution of exceptions with ORM / management
· Perform test checks on quality of operations
· Lead and ensure completion of daily activities are timely.
· Audit compliance and co-operation
· Implement improvement initiatives
· Accountable for top quality exception management
· Encourage, participate & lead L&D sessions
· Identify and facilitate development of training Champions/SME in team.
· People morale & discipline
· Foster communication and teamwork
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