Customer Service:
· Develop and maintain KPI’s/Metrics to measure Department performance
· Develop and Maintain SLA’s with business partners (Internal and External to FTS)
· Manage and support Product change and Regulatory complexities
· Represent NAV Analysis at various forums and provide actions/decisions/directions which impact the department.
· Further develop and maintain policies and
procedures in line with Global Regulatory requirements & internal
FTI policies.
Strategic Planning & Organization:
· Streamline and ensure standardization across all Global NAV locations.
· Lead or participate in Organization wide business unit projects.
· Ensure business continuity processes are in place.
· Implement solutions for complex products, instruments & taxation in conjunction with other business units.
Leadership and Development :
· Provide ongoing coaching and development
to global Nav employees, ensuring employees have the necessary training
to meet performance objectives and provide excellent customer service.
· Ensure succession planning is in place in all Global locations.
· Evaluate and determine staffing requirements for Global Nav locations (where appropriate)
· Provide guidance and direction to managers
to ensure the department meets its operating objectives in a timely and
successful manner.
· Develop and establish goals and objectives for NAV Analysis employees in line with FTI’s annual commitment pack.
· Oversee employee Performance Management
Program (PMP) and carry out formal performance reviews of management
team and provide career feedback where appropriate.
· Ensure Global cohesive Management team environment,
· Manage remote team with frequent Global travel required.