AM - Global COPA Operations(
Shift
: Day JobJob
: FinanceTravel
: Yes, 5 % of the Time
Description
External Unilever Jobs
No matter who you are, or where in the world you are, the chances
are that our products are a familiar part of your daily routine.
Every day, around the world, people reach for Unilever products.
Our brands are trusted everywhere and, by listening to the people who
buy them, we've grown into one of the world's most successful consumer
goods companies. In fact, 150 million times a day, someone somewhere
chooses a Unilever product.
Look in your fridge, or on the bathroom shelf, and you’re bound to
see one of our well-known brands. We create, market and distribute the
products that people choose to feed their families and keep themselves
and their homes clean and fresh.
JOB TITLE: Assr Mgr - Global COPA operations
JOB LOCATION: ESIIC Bangalore
DEPARTMENT: ES-India Center
The role also requires the incumbent to provide super-user SAP
support by responding to all queries from both onshore and offshore MEC
team and appreciate & act accordingly to urgent issues arising
during month end closing. This includes documenting problems, progress
checking, and ensuring all diagnostic information is provided for error
resolution and incident analysis.
Apart from the operational support required during month end
closing, the role is also required to plan, coordinate and drive project
implementation to countries currently not onboard . This includes:
- understanding of countries processes;
- bridging gaps and aligning to standardised processes as much as possible;
- work-shadowing and documentation on exceptions identified
- identifying best practices for continuous improvement of MEC activities;
- developing / improving training materials to ensure effectiveness of capability building.
- Assisting to train and build offshore service provider’s resource whenever needed
This role will give the candidate the opportunity to be in close
contact with various stakeholders in the AAC and global and will give
him/her a unique exposure and experience which will be beneficial in the
future career.
MEC Operation Analyst Role:
· Acts as an expert in the Business Processes and use of
SAP (at least strong in CO if not PA) and support the MEC team with any
related queries.
· Understand the importance of Incidents to the business and manage escalation in consideration of agreed priorities.
· Will be qualified to train users in the processes they
support or know who provides the training in the local organisation or
outsourcing party
· As part of the MEC team, acts as an effective interface
for MEC issues and queries to service providers, including documenting
problems, progress checking, and ensuring all diagnostic information is
provided for error resolution and incident analysis.
· Assists users to make more effective use of the
functional use of SAP systems, making initial diagnosis of problems and
advising known solutions where applicable.
· Monitors, logs and reports on actual service provided as compared to that required by SLA.
· Ensure that all issue resolutions are properly documented
and can be retrieved at any point as knowledge base to the operations
team.
· Prepares the required information for unresolved issues
to be communicated to the relevant Managers in the respective business
functions/countries.
Work closely with the Service Provider and Country Finance Team to support roll out of Global COPA
· Operations to new countries.
· Help to identify and highlight any opportunities for improvement in the MEC process and SAP system.
· Drives implementation of Change Requests and process improvement initiatives.
· Support the execution of rollout, participating in all
phases of the project per assignment, ensures that actions are followed
up and timings are adhered against the plan, providing regular and
accurate reports to the team, as appropriate.
· Detail analysis, documentation and proposals of any new
functionality requirement to the MEC manager for new
capabilities/continuous improvements to the Global COPA Operations
programme.
· Carries out assignments given by the Global COPA
Operations manager, alone or as part of a team, applying knowledge,
skills, and experience. Proposes viable solutions within the scope of
own expertise, taking into account the needs of those affected.
Key Interfaces
· MEC Team, both on- and offshore
· Regional IT Finance Teams
· Process Excellence Teams
· Operating Companies in AAC
· Solution Delivery Functional Teams
· IT Solution Providers
· Team Alignment. Ability to understand the business strategy/compass.
· Solution Delivery. Detail investigation and
analysis of specific business requirements and user needs to establish
the suitability of an IT solution.
· Project Management. The ability to implement
project s per assignment and working across virtual boundaries,
ensuring projects are executed and completed within the time, quality
and costs framework.
· Ability to work well with peers and demonstrate lateral influence
· Good customer/service focus
· Ability to prepare and present plans for new ideas, implementation and status reporting
· Able to work outside office hours during peak periods or Month-end Closing.
· Analytical skills and able to pick up things quickly.
· Does not settle for status quo
Essential:
· Strong SAP skills & experience in FI&CO module
· Knowledge and experience in Month-end Closing
· Knowledge of finance business’ processes
· Operations & Project Management experience.
· Application Systems & Support.
· Self motivated with an ability to work without direct supervision
· Operation experience about working with outsourcing parties preferred
Desirable:
· Business process implementation techniques.
· Document management techniques.
· Project management & tools.
· Service level agreements.
· Test management.
Education – ICWA / CA Inter
TO APPLY:
Apply preferably by August 27, 2013.
Please apply online. Your application will be reviewed against our
requirements and we will be in touch shortly after the closing date to
provide you with an update on the status of your application.
By applying for this vacancy, you are confirming that you have made
your Hiring Manager aware of your application and that you are at a
point in your career with Unilever where it is appropriate for you to be
applying for other positions.
You will be able to access your status update through the candidate tracking link.
Should you require additional information, please contact Enterprise Support HR Services on (+91 22 61422900), (es.hrserivcesin@unileverhrservices.com.com).
No comments:
Post a Comment