Education/Professional Qualifications & Skill sets:
· CA / BTech / MBA with 5-8 years / Graduate or Post-Graduate with 7-10 years experience in operations
· Candidates
preferably to have a recognized project management qualification, e.g.
Prince II, PMI - if not they must be able to demonstrate use of
structured approach and methods / use of appropriate tools
· Familiarity
with a global bank's process & operational environment including
management and external reporting is must. Preferred Strong business
knowledge i.e. Investment Banking, Retail & Commercial business
including product, process and system knowledge
· Experienced
in consulting with project stakeholders, including the skills to
facilitate compromises and resolve conflicting requirements. Strong
consulting and stakeholder management skills, a client service
philosophy, and the ability to build and foster internal relationships
· Must be confident and experienced and also be able to interact at senior / middle management level
· Must be able to get to grips with and manage scope (requirements definition, workshop management & facilitation etc.)
· Must have experience in project initiation; be able to set up appropriate project structures including project boards etc.
· Must
have demonstrable stakeholder engagement experience including
organizing and managing disparate cross-functional / work stream teams.
· Must
have breadth & depth, process, people & technology in a banking
/ financial services operation & be able to converse confidently
& comfortably re processes & operations
· Good
project/programme management experience in operations environment.
Might perhaps have experience managing large location strategy
initiatives or programmes.
· Candidates
must have had responsibility for people and process elements, ideally a
business project manager, who understands human change elements
implicit in project delivery.
· Will
also have managed the complexities of big project/programme - managing
direct and indirect reports, third parties & key stakeholders
· Must be a good communicator and be experienced in handling difficult customer situations
· Must be able to handle high level of pressure associated with complex project and programmes in demanding customer environment
· Will be self sufficient and require little day to day management support
· Must be able to cope with the frustrations of having ultimate responsibility but no authority for financial sign-off
· Also advantageous but not essential - specific transition management experience in an outsourced environment
· Can operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
· Flexibility to work global hours and willing to travel globally