Assistant Manager/ Manager

Gurgaon, India

Operations

Schedule: Full-time

Job Description

Job Description: 1. Identify opportunities to add value to the business through interaction with the key stakeholders 2. Builds sustainable relationships with internal and external customer base through interactions and reputation as source of expertise for procurement/contracts activities to drive issue

resolution 3. Provide guidance to others w.r.t. to process, control activities and ensure exceptional levels of customer satisfaction for internal customers 4. Maintain control compliance environment, review audit requirements and driving compliance to ensure work is completed as per Professional, legal and regulatory standards 5. Managing quality metrics & assist in standardization / continuous improvement and reengineering initiatives 6. Reviewing of the procurement contracting activities and reviewing them on the basis of pre-defined criteria’s 7. Ensuring that the information as per relevant databases is in accordance with the terms of the contract or scope of service 8. Reviewing accuracy and completeness of due diligence 9. Ensuring that the contracting activities are compliant with the pre-defined requirements (legal, regulatory, etc) 10. Support Internal / regulatory audits by providing the detailed documentation specified by the audit team for their area of work 11. Manage the process of assuring the escalation of critical issues to the appropriate management chain for decisions and problem resolution
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Qualifications: Qualification: Graduate mandatory, Postgraduate (CA/CS/ICWA/ CA Intern preferred) Professional Experience: 1. Minimum 5 years of prior experience in legal/procurement sector or in BPO/LPO/KPO including team management 2. Flexibility to work with different countries (time-zones), groups, and business environment 3. Knowledge of Microsoft Office applications i.e. Word, PowerPoint, Excel 4. Prior experience of procurement operations 5. Analytical skills 6. Audit background 7. Excellent verbal and written communication skills 8. Demonstrated ability towards troubleshooting and query resolution 9. Must be detail oriented Additional Prefernces: • Relevant Knowledge of categories including Marketing, Advertising & Print or Customer Servicing or Technology or Financial, Insurance & Professional Services would be an added advantage • Contract management or commercial law or legal process outsourcing experience would be preferred • Proficiency in MS Access and / or Project would be an advantage • Prior sourcing & negotiating or hands-on contracting experience
Language: English
ReqID: 15009986

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