Responsibilities
- Team management : Managing a set of ADFC / CCPA outsourced staff creating a fostering environment to keep them motivated and high on productivity
- Ensure very low defects/reworks, and increasing efficiency of operations and ADFC competence improvement
- Process Management : Ensuring Standardization of processes and policy implementation for Insta Loans and CCPA(RIP Unit) in the region
- Ensuring that Outsourcing policy/ empenelment policy/and various other compliances stipulated by the regulator on the underwriting sphere are complied with in letter and spirit and reporting to the Head Office at periodic stipulated intervals.
- To interact closely with other functions such as Sales/Operations/Collections/CPU/Policy /Product/WBO etc in ensuring a smooth day to day function across the region
- Ensuring MIS / Newsletter is published regularly and as per the timelines
- To ensure high portfolio quality for the product in the location, while maintaining excellent service levels (TAT) to the customer (both internal and external customers
- Very close monitoring on non starters and knowing sourcing pattern of sourcing channels.
- Giving Feedback and training to sourcing teams on a monthly basis on their performance levels on FTNR,TAT, Rework,ABND
- Taking corrective action to improve the efficiency of ADFC Staff and their productivity. Ensure timely planning on hiring of outsourced staff
- Audit compliance on all aspects stipulated by Head office, and regulatory compliance in the location.
Requirements
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Managers specializing in Banking/Financial Services or equivalent. Job role in Credit Management or equivalent.
- 1 Full-Time positions available.
- Good Communication skills, Process & People Management Skills
- Strong orientation of managing Multiple Processes in high volume
- Education Qualification : Prefer Post Graduation / PG in Management / CA . Essential : CA
- Should be matured enough to handle pressure from business understanding their pressure also, at the same time ensuring that only quality business is being done
- Strong Analytical skills with basic knowledge of a wide range of retail asset products

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