FAQ for Registration and Login on TRACE as a Deductor.

1.	Who can register on TRACES? As of now, Deductors and Tax Payers can register on TRACES.
2.	Who is a deductor? A Deductor is a specified person who is eligible to deduct tax on particular types of payments being made by them as per the provisions of the Income Tax Act, 1961.
3.	I am a deductor. Why should I register on TRACES? TRACES enables deductors / collectors to view challan status, download NSDL Conso File, Justification Report and Form 16 / 16A, view TDS / TCS credit for a PAN as well as verify PAN of Tax Payers linked to the deductor / collector. TRACES also provides users with a grievance redressal mechanism to resolve issues related to TDS / TCS statements. These functionalities can be accessed only if a deductor registers their TAN on TRACES.
4.	What are the activities that a deductor can perform through TRACES? Deductors can perform the following activities through TRACES: Registration of Admin User for a TAN Creation of sub-users by Admin User View challan status Download Justification Report Download Form 16 / 16A View TDS - TCS credit for a PAN View PAN master for the TAN Provide feedback Manage user profile and change password
5.	How to register as deductor on TRACES? Steps to be followed for registering as a Deductor on TRACES: Click on 'Register as New User' in TRACES home page Select 'Type of User' as Deductor from drop-down and proceed Enter details from Step-1 to Step-4 and proceed Confirm details in confirmation screen On successful registration, activation link will be sent to registered email id and separate activation codes will be sent to registered email id and mobile number Click on activation link and enter User Id and activation codes After activation, user can login to TRACES
6.	Which address should be mentioned during registration? Communication address of the organization (the TAN being registered) should be mentioned.
7.	Can I view my address details in TAN database or last statement? Yes. In Step-3, deductor can view address details as in TAN database (TAN Master) or as in last statement filed by the deductor. Deductor can also copy the address details onto the registration form and edit it.
8.	Will the address provided for registering on TRACES be updated in TAN or PAN database? No. Address provided during registration on TRACES will be used only for TDS CPC purposes and will not be updated in TAN or PAN database. To update your TAN / PAN details, submit TAN / PAN change request form in TIN.
9.	How do I activate my TRACES account after registration? To activate your account in TRACES, click on the activation link sent to your registered email id and enter User Id and activation codes and submit.
10.	Is there a time limit for activating my account? Yes. Account activation must be completed within 24 hours of registration else account will be deactivated and you will have to register again on TRACES.
11.	What if I have not received the activation link and codes or if I have inadvertently deleted the mail / SMS? If the 24 hours deadline to activate account has not passed, you can enter your TAN details in Step-1 of deductor registration form and submit. If it is verified that you have registered but not activated your account and if the 24 hours has not passed, system will display an alert asking if you want the activation link and codes to be re-sent. Click 'Ok' and the activation link and codes will be resent to your email id and mobile number.
12.	If activation link and codes are re-sent, will the 24 hour deadline for activation be extended? No. The deadline will remain the same, i.e., 24 hours from the date of registration.
13.	Can the same TAN be registered twice on TRACES? No. Same TAN cannot be registered twice. One TAN account on TRACES can consist of one Admin User and maximum of four sub-users. More than one admin user is not allowed for a TAN.
14.	How is Admin User account created for a TAN on TRACES? When a TAN registers on TRACES for the first time, Admin User account will be created. Admin user can then create sub-users for the TAN.
15.	Is it possible to de-register an Admin User account (for a TAN) on TRACES? No
16.	How to de-register an Admin User account? User account for a TAN on TRACES can be de-registered only by surrendering TAN / AIN (in case of PAOs) to the Assessing Officer (AO).
17.	Who can create and manage sub-user accounts? Admin User can create sub-users on TRACES. Maximum of four sub-users can be created for a TAN. Admin User can also update sub-user details (Name and date of birth based on PAN) from PAN database, disable / enable or delete the sub-user. If sub-user is deleted, all details will be deleted from the TRACES system and Admin User will have to add the sub-user again.
18.	Who is a sub-user? Sub-user is a user added by the Admin User for the TAN account on TRACES.
19.	What is the difference in functionalities between Admin User and sub-user? All functionalities for deductor are enabled for Admin User and sub-users. The only exception is that sub-user has to submit online correction statement to Admin User. Admin User will verify the correction statement and submit to ITD for processing.
20.	How many sub-users can be added for a TAN? Maximum of four sub-users can be added.
21.	If four sub-users have already been added for a TAN, can I add more sub-users by disabling a sub-user? No. A new sub-user can be added only by deleting one of the four existing sub-users.
22.	Can I edit my profile details in TRACES? Yes. Profile for a TAN can be edited by Admin User after logging in to their account on TRACES. Organisation, communication and sub-user details can be updated in profile section.
23.	What is Token Number or Provisional Receipt Number? Token Number is a 15-digit number generated when a statement is filed by deductor.
24.	What is TAN Registration Number? TAN Registration Number is provided by TIN when TAN is registered on TIN.
25.	How can I login to TRACES? Click on 'Login' on TRACES home page, enter your User Id and password and submit.
26.	Will my account get locked if I enter incorrect login details? Yes. Account will be locked after five consecutive unsuccessful attempts within a span of 24 hours.
27.	How will my account get unlocked? Account will be unlocked after one hour of lockout.
28.	What if I forget my User Id for logging in to TRACES? User Id can be recovered by using Forgot User Id process. Follow the steps as given below: Click on 'Forgot User Id?' link in TRACES login page Select 'Type of User' as deductor and proceed Enter details in Step-1 and Step-2 of the form In Step-3, registered mobile number of the deductor as in TRACES profile will be displayed. User can edit the mobile number on the screen On clicking 'Proceed', One-Time Password (OTP) will be sent to the mobile number Enter OTP and submit If OTP is validated, existing User Id and registered email id of the user will be displayed. User can edit these details, if required New password must also be entered On submission, activation link and codes will be sent to the registered email id and mobile number You can login to TRACES after activating your account
29.	What if I forget my password for logging in to TRACES? Password can be reset by using Forgot Password process. Follow the steps as given below: Click on 'Forgot Password?' link in TRACES home page or login page Select 'Type of User' as deductor and proceed Enter details in Step-1 and Step-2 of the form In Step-3, registered mobile number of the deductor as in TRACES profile will be displayed On clicking 'Proceed', One-Time Password (OTP) will be sent to the mobile number Enter OTP and submit Enter new password in Step-4 and submit. Password will be changed for your account Email notification will be sent to registered email Id intimating change in password
30.	I am a registered sub-user but am not able to login to TRACES. What could be the possible reasons for unsuccessful login? If you have not logged in to TRACES for two consecutive quarters in a financial year, your account would have been deleted. Contact the Admin User for your TAN for adding you again as a sub-user If you have forgotten your User Id / Password, you may use 'Forgot User Id' or 'Forgot Password' link to retrieve If you have entered incorrect login details for five consecutive times within 24 hours, your account would be locked out. Wait for one hour for account to unlock and try logging again
31.	I know my password but accidently entered wrong values for five consecutive times so my account is locked. What should I do now? Account will be unlocked after one hour of lockout. Please wait and try logging again after one hour.
32.	Can I change User Id for my TRACES account? No. User Id, once created, cannot be changed.
33.	How do I change my Password? Password can be changed by accessing 'Profile' in TRACES Following are the steps to change your login password: Login TRACES using your existing User Id and Password Click on 'Profile' in top menu Select 'Change Password' option Enter old password, new password, confirm new password and save Email notification will be sent to your registered Email Id intimating change in password
34.	Which are the fields that cannot be changed by Admin User in 'Profile'? The following fields cannot be changed for a deductor after user is registered on TRACES: Type of User User Id TAN of Deductor Name of Deductor
35.	Can sub-user change any user details in 'Profile'? No. Sub-user cannot change organization and communication details for the deductor. Only admin user can change these details.
36.	How can I update changes in details of Authorised Person for a TAN? Admin User can update details of Authorised Person under 'Organisation Details' in 'Profile'. Name of Authorised Person will be auto-populated from PAN database based on PAN and Date of Birth of Authorised Person entered by Admin User.
37.	Can I update my Email Id / Mobile number in TRACES? Yes. Email Id and Mobile Number can be updated under 'Communication Details' in 'Profile'.
38.	Can I make changes / corrections in PAN data from TRACES? No. Visit TIN for any changes to your PAN details.
39.	Will the changes done in TRACES to my profile be updated in PAN or TAN database? No. Details updated in TRACES will be used only for TDS CPC purposes and will not be updated in PAN or TAN database. Visit TIN for any changes to your PAN / TAN details.
40.	Who can create sub-users for a TAN? Admin User can create sub-users for a TAN using 'Add Sub-User' option under 'User Management' in 'Profile'.
41.	How to create a sub-user? Steps to create or add a sub-user are as below: Login to TRACES as Admin User and click on 'Profile' Under 'User Management', click on 'Add Sub-User' Enter PAN and Date of Birth of sub-user and proceed Name of sub-user will be auto-populated from PAN database based on PAN and Date of Birth of sub-user Enter User Id and password for sub-user and click on 'Add' Sub-user will be created for the TAN
42.	Is it possible for an Admin User or sub-user to create an account with User Id as TAN or PAN? No. User Id cannot be same as TAN or PAN and it cannot be same as TAN or PAN structure.
43.	Is it required for a sub-user to activate their account? No. Account activation is only for Admin Users and not required for sub-users.
44.	Can a Sub user add another Sub user to TRACES? No. Only Admin User can add sub-users for a TAN.
45.	How can I edit details of sub-users? Admin User can edit sub-user details by selecting a sub-user row and clicking on 'Update from PAN Master' under 'User Management' in 'Profile'. Name and Date of Birth of sub-user will be updated from PAN database based on PAN of sub-user.
46.	Can Admin User update PAN, Name or Date of Birth of sub-user? No. PAN of sub-user cannot be changed. Name and Date of Birth can be updated from PAN database by selecting a sub-user row and clicking on 'Update from PAN Master' under 'User Management' in 'Profile'. PAN, Name and Date of Birth of sub-user cannot be manually changed by Admin User.
47.	Can Sub user view Organization details and Communication details as Admin User? Yes. Sub-user can view organization and communication details as updated by Admin User but cannot modify the details.
48.	Who is a migrated user? Users who have registered their TAN with TIN (and possess TAN Registration Number) are being migrated to TRACES. Such users are being referred to as migrated users and these TIN users (deductors) need not register on TRACES as new user.
49.	I am an existing user in TIN. How do I register in TRACES? If you have registered your TAN on TIN and have a TAN Registration Number, your details will be migrated from TIN to TRACES. Such users will have to login to TRACES for first time using User Id and Password as in TIN for your TAN registration account. After successful login using TIN credentials, user will have to enter few additional details which have not been migrated from TIN to TRACES. After this short registration process, user will have to activate their account. User will then be able to login to TRACES after account is activated. Activation process for migrated user will be similar to as for normal user registering on TRACES.
50.	For a migrated user, will the User Id and Password change in TRACES? User Id will not change for a migrated user and it will be same as for your TAN registration account in TIN. Password must be changed during first time login to TRACES. After activation of your account in TRACES, user must login to TRACES using existing User Id and new Password.