Prime Minister Narendra Modi a.k.a NAMO has come to the rescue of
beleaguered taxpayers. According to a terse note dated 26th March 2015
addressed by Hon’ble Ms. Anita Kapur, Chairperson of the CBDT, to the
Income-tax department, she and the Revenue Secretary had a conference
with NAMO regarding the status of public grievances against the
department. At the meeting, NAMO “expressed dissatisfaction about delays in responding to public grievances” by the
officers and “
the harassment meted out to the taxpayers and officious behaviour” of the officers. NAMO also made it clear that he will be “
personally monitoring” the status of monthly grievances on a monthly basis.
The Hon’ble CBDT Chairperson has directed all officers to give “
utmost priority” to public grievances and to respond and attend to such grievances on “
top priority”.
She has also set out a timeline for disposal of the public grievances.
At the end, she has issued a clear warning to the non-compliant officers
that “
any breach of the timeline will be viewed seriously and accountability will be required to be fixed for such failure”