Your client responsibilities
Deliver monthly reporting packs to key stake holders
- Manage expectation, variance and explanation analysis to clients
- Manage, develop and implement the aspects of quality compliance and accuracy attributes
- Review the existing quality processes and procedures and provide
suggestions for improvement in business processes for efficient
functioning
- Manage the department and ensure that the team consistently delivers quality results
- Confer with clients to discuss and resolve matters such as complaints and implementation problems
- Interact with customers and clients to address concerns, and discuss them with senior leadership
- Carry out appraisals and be responsible for mentoring of subordinates
- Plan timely training for respective departments to maintain and improve skills of team members
- Work with supervisors to understand the team's concerns and resolve them
- Manage attrition to keep it to the minimum
- Delegate tasks appropriately and develop Supervisors and others to move to next level
- Plan, organize and direct transition activities
- Manage and ensure effective transition of process by scheduling project inputs, assigning resources and responsibilities
Technical skills requirements
- CA / ICWAI / MBA - finance from a reputed institution
- Relevant experience of 8-10 years
Additional skills requirements